Remote Support Services is how SolidState is able to keep your business running… no matter where you are. As long as you have an internet connection you have access to help from our trusted technicians.
Through Remote Support we can safely and securely help troubleshoot nearly any issue you are having with your system. When you contact our office we will send you to our Remote Support Server Sign-on website and you will be able to start a remote session with our technicians. We can schedule this time for when it is most convenient for you, or be available in an emergency situation remotely.
Our technicians work with you to establish the problem, diagnose the issue, and solve it… all remotely. If our technicians identify a hardware issue while running diagnostics you will be made aware, and a service call to your location or a time to drop your system off at our shop will be setup to perform these needed repairs.
Remote Support is a safe and secure way to have access to the technicians you know and trust… no matter where you are.