No phony rules, no marketing tricks, no contracts to lock customers in. Doing what’s right is the best business strategy of all, that’s why SolidState is a Teksavyy Partner
ISP that Cares
We know you need choice, you need an alternative to the big guys, and you need to know at the end of the day we’ll take care of you no matter what. We are committed to giving our customers the best internet service possible.
Internet Plans and Pricing
Even the smallest Teksavvy plan gives you 3 times more data for 44% less compared to Bell. So what are you waiting for?
Come in to SolidState and let us help you pick the plan, that meets your needs. NO CONTRACTS OR STRINGS ATTACHED.
Frequently Asked Questions
Can I upgrade my data or speed after signing up?
Yes, you can upgrade at any time after signing up to get more data, such as going from 400GB to Unlimited.
If you are eligible for faster speeds and want to upgrade, this can be done with a charge from Bell to change your “profile” to faster speeds.
Also good to know is that if you go from a DSL (6/10/15mbps) to V-DSL (over 15 mbps) you will need a modem that can support V-DSL.
Refunds for “Does Not Qualify”
In cases where a customer’s address does not qualify for service and upfront fees have been paid the customer account will be issued a full refund, including service, shipping fees and hardware and invoiced service fees. TekSavvy will make every effort to contact the account holder in this situation, however, the customer must call in to request the refund.
Restocking fees do not apply to modems that remain unopened. Shipping fees will be refunded.
Your account must have gone through extensive troubleshooting to be eligible to receive any refund or downtime credit. To qualify for downtime courtesy credit the issue must be on the vendor side, and not related to customer equipment, wiring or other on premise problems.
Upon verification of eligibility the account holder is entitled to an account credit of the value of the downtime. The downtime courtesy credit will be issued directly to the customer account on their next invoice.
Cancellation Prior to Installation
For a full refund of activation fees and monthly service fees, the account holder must cancel their order at least 48 hours prior to their scheduled installation.
Cancellation requests received less than 48 hours prior to the scheduled installation will be refunded monthly service fees. Activation fees will not be refunded.
Hardware may be returned for refund. There is a $25 restocking fee on the hardware for any modems in an opened-box condition. Refunds for undamaged hardware will not be issued until the hardware is received and verified by TekSavvy.
Shipping fees are non-refundable.